From time to time, life can throw its little surprises at you. Sometimes good, sometimes bad — you never know what’s coming your way, really. And for some reason, many of those stinky surprises come hand in hand alongside buying a new phone!
Though, with Samsung Care+ having your back, you will be amazed at how easy it is to protect your new Samsung Galaxy device against accidental damages! It ensures that your new Galaxy phone is completely covered and protected against any unplanned damages!
Here’s everything you need to know about it.
What exactly is Samsung Care+?
Samsung Care+ is a repair service plan designed exclusively for customers who have purchased a new mobile device from the Galaxy range of Samsung products.
This comprehensive, across-the-board mobile care plan for your new Galaxy phone is available for a stretch of a maximum of 2 years. You may opt for either:
- Samsung Care+ registration plan for 1 Year Accidental and Liquid Breakage; or
- Samsung Care+ registration plan for 2 Years Accidental and Liquid Breakage with 1 Year Breakdown.
So with Samsung Care+, say goodbye to all your worries and concerns as its protection goes beyond what the standard Samsung warranty provides you when you buy a new phone (more on it later). Secure your device against all forms of accidental breakage and breakdown for up to 730 days and lock in that much-needed peace of mind!
How To Get a Samsung Care+ Malaysia Plan?
To fortify your device against all sorts of unexpected damages, you can easily purchase a Samsung Care+ plan at your nearest Samsung Experience Store in Malaysia. What’s more, it can be bought during or after the purchase of your new Galaxy device. How? Just follow these three straightforward steps:
1. Visit a Samsung Experience Store
Pay a visit to your nearest Samsung Experience Store, where a Samsung professional will assist you in finding out the status of your new Galaxy device and help you with a relevant Samsung Care+ registration plan.
2. Purchase your Samsung Care+ Plan
After finalizing your plan, make the payment for it and Samsung’s staff will register your device through their retail portal.
3. Woohoo! You are covered!
And that is it! Your Samsung Care+ plan will be activated and you can enjoy your new Galaxy device without a worry in the world! Not to mention, you can easily check your coverage status at any moment on the Samsung Members app.
On top of everything, starting at just RM 55.00, the Samsung Care+ Malaysia plans are unusually affordable! So don’t forget to get one along with your phone!
What does Samsung care+ include?
Here’s everything that is covered by the Samsung Care+ plan:
- Complete repairs for any physical damage, mending breakdowns caused by water or any other liquid spillages, and fixing any mechanical or electrical defects.
- Replacement of your device in case that it cannot be fixed or repaired.
- The repair services will be performed only by the expertly trained staff of Samsung Authorized Service Centers (ASC).
- Usage of Samsung’s genuine parts and pieces when repairing damages and breakdowns.
- Free of charge door-to-door pickup and delivery. Samsung will pick up the broken Galaxy device from your door and will deliver it back to you when it’s fixed for no cost at all!
All in all, whatever happens, Samsung Care+ will help you take the turn for a better and stress-free phone ownership journey.
Is Samsung Care+ the same as Samsung Warranty?
No!
Samsung Care+ delivers door-to-door repairing services for accidental breakdowns as well as electrical and mechanical malfunctions or defects.
It, essentially, is an extension of Samsung Warranty that provides breakdown repair services for in-box accessories such as the handset, battery, charger, handsfree, data cable, etc. but only for a period of 6 to 12 months.
In contrast, Samsung Care+ services will cover you for up to 2 years and will pick up your broken device from your door, fix it, and bring it back to you at no cost, instead of you having to go to their Authorized Service Centers yourself.
How To Avail of The Services Provided By Samsung Care+ Malaysia?
So, your Samsung device breaks down, it needs repairing, and you are already covered by Samsung Care+. What do you do next?
It’s simple! Just visit https://my.careplus.co or call this number: 03 9078 4999 in order to submit a service request. A Samsung professional will pick it up from your specified location, and send it to one of their nationwide network of Authorized Service Centers. After your device is fixed, you will have it delivered to your doorstep!
Additionally, you can also call the number that we have mentioned already to track the status of your request.
When your device is being serviced, the Samsung Care+ Malaysia team will contact you through SMS, e-mail, or phone call to:
- Confirm that you have indeed asked for the pickup service to collect the broken device.
- Notify you that your service request has been accepted
- Notify you when your device has been repaired.
- Notify you when your device will likely be sent back to you.
Details To Keep In Mind About Your Samsung Care+ Plan:
Your Samsung Care+ Malaysia service plan doesn’t cover your Samsung device for life. It will expire at the end of the service term that you have selected when buying the Samsung Care+ plan — either 1 year or 2 years from the date of purchase of your Samsung device.
Additionally, your Samsung Care+ Malaysia plan will get terminated if one or more of the following happens:
- Your phone’s IMEI number is changed, removed, or has been tampered with.
- You have had your Samsung device repaired by a service center that is not a Samsung Authorized Service Center.
- You have exhausted the maximum number of grantable repairs.
In Conclusion…
Accidents happen all the time. If you buy an expensive Samsung Galaxy and want to be covered for accidental damages without any hassles, choose a Samsung Care+ plan to leave all your worries on the sidelines!