frequently asked questions
FAQ
FAQ
Ordering and Payment
A: To place an order:
- Select the item(s) you wish to purchase and add it to your cart.
- Proceed to the checkout page to complete your personal information and make a payment for your order.
- After making the payment, you are required to upload evidence of payment.
- After the order is ready, you will receive an order summary to your email. Order summary will also be stored in your account.
A: We have payment methods such as
- Credit Card (Mastercard/Visa)
- Debit Card
- E-Wallet (Grab Pay, Touch’ N Go, Boost, Maybank QR, Shopee Pay, Setel Pay)
- Installment (ipay88, credit card installment)
A: Please refer to our [Return Procedure] in our Terms & Conditions
A: Cancellation is not allowed after order is confirmed
A: If the product is in stock, the product selection will be available or else stipulated otherwise
A: 05 – 542 8000
Your Account
A: Go to this page (link) and click “register/ create a new account”, then just fill in all the needed information and click “register”. After submitting the form, your account will be confirmed and you will be notified.
Delivery
A: RM0 for West Malaysia & RM5 for East Malaysia
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
A: PosLaju, GDex, and J&T
A: 1 – 3 working days
A: We will provide tracking order for you to track via courier site